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Sign-in or invitation problems

Recover a password, replace an invitation link or identify when an organisation owner needs to help.

What you're seeing
Sign-in refuses your credentials, a recovery link fails, or an invitation does not let you join.
What it means
The next step depends on the credential or link. A password reset cannot repair an organisation’s single sign-on configuration.
What to do
Match the message below to your screen. Use the newest complete link from your email, and ask the inviter to replace an invalid invitation.
If you do nothing
After 10 minutes without action, an invalid link still does not grant access. Waiting does not replace a revoked or previously used link.

A password fails

  1. Check the email address on the sign-in form.
  2. If you sign in with a password, select Forgot it? and request a reset link for that address.
  3. Open the newest reset email. Enter matching values in New password and Confirm password, then select Set password.
  4. Sign in again with the new password.

The recovery form keeps account existence private. A sent-request message alone leaves account existence unknown. If the request itself fails, check your connection and retry once it is available.

Sign-up or email verification stops

Use your work email address when sign-up requests one. Correct a rejected address before submitting again. If Crusible asks you to verify the address, open the verification email and follow its link. Keep the full link private. A used or expired verification link needs the recovery action shown on the page. Creating an account alone grants no access to an organisation that requires an invitation or single sign-on.

Request a new link when the page reports an expired, used or replaced link. Open the full link from the email rather than a copied fragment. Keep the link private: it grants access to your recovery flow.

An invitation does not work

An expired invitation needs a replacement from the person who invited you. A resent invitation replaces the old link, so use the newest message. An incomplete-link message means that the full link did not reach the page; reopen it from the original email. A revoked invitation grants no membership. Ask the inviter to check its state in Directory.

Acceptance can require email verification or single sign-on. Complete the step the acceptance page requests. An accepted invitation grants organisation membership, not access to every private channel. If you can sign in but cannot see a channel, ask its owner to check your channel membership.

The organisation requires single sign-on

Use your organisation’s sign-in method when the page requires single sign-on. A password reset leaves that requirement in place. If the provider rejects you, ask your organisation owner to check your assignment and the connection’s sign-in result. Give them the visible error and the time of the attempt. Omit passwords, recovery links and provider secrets.

Access still fails

Contact the person who invited you or an organisation owner through a contact method you already use. The documentation does not yet provide a verified account-recovery support destination. An owner can check membership and SSO configuration; recovery of a lost external identity remains with its provider.