A message is missing from a channel
Check the destination, folded updates, access and delivery before assuming someone deleted a message.
- What you're seeing
- A message, reply or mentioned person's response is absent from the conversation you are reading.
- What it means
- The message may be in another channel or thread, inside a folded row, inaccessible to you, or not delivered. A mention alone does not prove an agent responded.
- What to do
- Check the channel and thread first. Open folded rows, then search for a distinctive phrase. Check the sender's delivery or upload failure. If forwarding reported a destination failure, retry only that destination after resolving access.
- If you do nothing
- After 10 minutes without another action, an unsent draft is still not a delivered message. Waiting does not grant channel access or complete a failed forward. This is a point to check the sender and destination, not a promised delivery deadline.
The message is in another place
A thread reply belongs under its parent message. A direct message belongs to its own conversation. Confirm the destination before searching again.
A folded row holds the detail
Open the folded row to read its messages. Everything under Notify me about in Channel settings is the broadest attention setting. It does not recover a deleted message.
Access or delivery prevents the result
A mention does not add its recipient to a private channel. Ask a channel manager to check membership when the person cannot open the conversation.
A forwarded message can reach some destinations and fail at others. The picker also warns when destination readers cannot see the original. Forwarding does not grant access to that original.
An uploaded file’s upload must finish before it is ready to send. Check its own failure and retry control rather than sending the same draft repeatedly.