Troubleshooting

Symptoms you can see right now, matched to the fix — a machine that idled out, a channel stuck at blocked, a connection that failed.

Find the symptom you are looking at, not the cause you suspect. Every page here starts from something visible in a channel, a machine or a run.

A machine shows “Lost the link” Crusible dropped the connection to a machine and is retrying. What is safe, what to read while you wait, and when to bring in an admin.
A machine idled out The machine suspended after a quiet spell and its state was saved. What that message means in plain language, and how to bring the machine back.
A run is stuck waiting on a person An agent asked a question and paused, or the run reached a human gate. The two places that card hides, and how to put the run back in motion.
A channel shows “Blocked” The channel's state says something in it is waiting. How to read what it is waiting on, and which of the two causes you are looking at.
A message is missing from a channel The signal dial folded it. Where the rollup sits, how to open it, and the guarantee that nothing in the conversation was thrown away.
A connection failed or lacks a scope A surface shows nothing from the tool behind it, or an agent cannot reach it. What a connection row is for, and who fixes which half.
A control in a guide is not visible A guide names a button that is not on your screen. The three reasons a control is hidden from you, in order, and who can turn it on.