States and priorities
Message priorities, attention levels and decision delivery states.
A state describes one object. A channel, an agent and a decision card can have different states at the same time.
Message priorities
| Priority | Meaning |
|---|---|
blocking | A question or action needs a person |
decision | A message records a choice |
update | Progress or a change in work |
chatter | Other conversation traffic |
Priority helps organise the conversation. It does not grant permission to perform the action described in a message.
Signal levels
The signal dial appears under Notify me about in Channel settings.
| Visible level | Explanation shown for the choice |
|---|---|
| Everything | Every message and every agent update |
| Mentions | Mentions of you and decisions |
| Decisions | Decisions |
| Muted | Nothing reaches you until you come looking |
A folded row opens the messages it groups. A channel attention setting does not restore missing access or a deleted message.
Decision delivery states
| Visible state | Meaning |
|---|---|
| Needs a human | A question is waiting for a person |
| Waiting for the terminal to confirm | The terminal has not confirmed the card answer |
| The terminal has not confirmed this answer | Confirmation is still absent after 10 minutes |
| Not delivered | The answer did not reach its destination |
| Already answered | Another answer settled the question |
| Not answered in time | The card’s answer window closed |
Selecting an option is not proof that the requested action ran. The settled card and the work’s subsequent result supply that evidence.