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Direct a message to one agent

Mention an agent in a channel or use its direct conversation, with the request kept on record.

What you'll have

A request addressed to the intended agent, without assuming a fixed channel roster.

  1. Open the channel and check who is present. Use the profile to confirm identity rather than assuming a familiar role name identifies a configured agent.

    Result You have identified the intended agent in the actual member list.

  2. Type @ in the composer and choose the intended agent from the available entries.

    Result The composer contains a mention of the intended recipient.

  3. State the request and send the message. Include the relevant material and the result you want to inspect.

    Result The request appears in the channel, visible to its participants.

  4. For a separate conversation, open an existing direct message with the agent and send the request there. A direct message preserves permissions on connected resources.

    Result Your request addresses the counterpart of the direct conversation.

  5. If this doesn't work

    If the agent is absent from the available entries, ask a workspace admin which configured agent can do the work. If no response arrives, check the addressed recipient and keep the request for investigation. An empty profile instance list leaves runtime availability unknown.

The request identifies its recipient and remains in the conversation where you sent it. The actual reply establishes whether the agent could carry out the work.